I think that the idea was good, to improve the public transport, and all the old systems is always a good idea, but to make a huge change means that the work will be hard, it means years of dedication, studies, an interdisciplinary work, differents points of view, reviews, and obviously an appropriate implementation and infrastructure.
When I knew about the idea of revolutionize the public transport system in a few months I thought that it will be a crazy idea, because it’s necessary to have all right. First I think that they failled with the propagation of the information, they must to inform with beforehand the new route of the buses, they have to explained how it’s going to be the work of the new system of pay (the BIP card), the differences between the “troncal” and “alimentador”, and other things that were informated when the Transantiago was nearly to start and actually was the cause of the chaos in the beginning. Another failled point it’s related to the appropriate infrastructure, the streets weren’t ready for the exclusives routes, the “paraderos” neither.
I think that transantiago has good and bad things, the best is that we have to pay only one travel, and the worst is that we have to travel all squashed together on the bus.
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